Embry-Riddle Students Gain Free Global Access to Mental Health Solutions

To better serve 33,500 students across three campuses, Embry-Riddle Aeronautical University is excited to announce that it will offer LifeWorks’ student support program, My SSP, a 24/7 remote mental health solution.

My SSP will be available at no charge to all enrolled students regardless of campus location. This will be an additional service – over and above the broad range of in-person counseling and wellness services already available on the university’s two residential campuses in Daytona Beach, Florida, and Prescott, Arizona. 

“Through My SSP, students have the option of connecting with counselors from their culture and in their preferred language,” said Pablo Alvarez, dean of students for the Worldwide Campus. “The app also includes school resources, health assessments, virtual fitness and a multilingual library of articles and videos for self-guided support.” 

Technology has made world-class education accessible to people across the nation and around the world, Alvarez noted, but it has also made it difficult for educators to identify at-risk students and for students to access health and wellness services if they are not on a residential campus. 

With cohesive, accessible health and wellness services currently in place for Embry-Riddle’s residential students, the university in 2019 began evaluating similar services for its virtual and international students. “There are many companies that provide excellent crisis intervention and ongoing therapy,” Alvarez said. “Finding one that could deliver those services anywhere in the world, in a number of languages and cultural contexts, on a 24/7 basis, seemed an ambitious request.”

Enter Lifeworks’ My SSP, a user-friendly, accessible and confidential solution.

Embry-Riddle has begun rolling out the new service across all of its campuses. The university’s campus in Singapore has even recruited wellness ambassadors to get the word out about My SSP and help students download the app.