Housing and Dining Credit/Refund FAQs
Q. In general, what is the policy on credits?
A. Most students who have moved out of the residence halls and/or are no longer using their meal plan are eligible and will have two options for both housing and dining credits. These credits will not be available to students who remained in housing after March 29 or to students where third-party sponsors or university funds paid for their housing and/or dining charges (a reduced credit may be offered to students who received partial support.)
The housing and/or dining credits are subject to certain offsets such as outstanding charges. Assuming a student has no outstanding charges, current semester credits for housing and/or dining will be refunded to the student. A summary of the credits is provided below. In general, students who are eligible for a credit will receive a communication in the next few days.
Housing – Each eligible student may choose one of these two options:
- OPTION 1 (Academic Year 2020/21 Credit): A credit of $1,200 to be applied to the student’s 2020/21 housing charges ($600 each for fall and spring semester); or,
- OPTION 2 (Current Semester Credit): A credit of $750 (one-time) to be applied to the student’s current account.
Dining – Each eligible student may choose one of these two options:
- OPTION 1 (Academic Year 2020/21 Credit): A credit of 35% of the spring 2020 meal plan purchase price to be applied in the form of Sodexo Bucks (Daytona Beach Campus) or Dining Dollars (Prescott Campus) to the student’s 2020/21 dining plan (50% each for Fall and spring semester); or,
- OPTION 2 (Current Semester Credit): A credit of 20% of the spring 2020 meal plan purchase price (one-time), to be applied to the student’s current account.
Eligible graduating seniors who had spring 2020 housing and/or dining charges will receive the full credit (less any third-party sponsor or university paid portions) this year.
Q. I made and submitted my credit option selections but would like to make a change. May I change my selections?
A. All submitted selections are final.
Q. What if I don’t make a selection regarding my credit option(s)?
A. If no option(s) is/are selected by April 13th, the selections will default to Housing Option 1, if eligible; if not, Housing Option 2 and Dining Option 1, if eligible; if not, Dining Option 2. These selections will be final.
Q. If I select Housing Option 1, when will I see my credit applied to my student account?
A. The credit will be applied when charges are applied to your student account each semester, typically July 1 for fall semester housing and November 1 for spring semester housing.
Q. If I choose Housing Option 2 or Dining Option 2, will I receive a refund and if so, when and how will I receive it?
A. If you have a remaining credit after any outstanding balances have been satisfied, a refund will be generated in approximately 7 business days. The refund will typically be paid in the form of a check/ACH (direct deposit) or credit card, depending on the method of original payment. We encourage you to sign up for direct deposit at https://ernie.erau.edu/Departments/bursar-daytona/Pages/Making-Payments.aspx if you have not already done so, to expedite your refund.
Q. What if I select Housing Option 2 or Dining Option 2 and I owe a current balance on my student account?
A. The credit will reduce your current balance due. If the credit pays the balance and a credit balance remains, the remaining amount will be refunded.
Q. What if I select Housing Option 1 or Dining Option 1 and I owe a current balance on my student account?
A. Your prior term student account balance must be in good financial standing to receive the 2020/21 fall and spring semester housing credits. Please contact an Embry-Riddle Associate for additional information and/or assistance.
Q. Will selecting either housing option affect my financial aid?
A. If Housing Option 1 is selected, your cost of attendance will be adjusted to account for the housing credit. There will be no impact to financial aid if Housing Option 2 is selected.
Q. Will selecting either dining credit option affect my financial aid?
A. Neither dining credit option will impact your financial aid.
Q. What happens if I select Housing Option 1 and I don’t move into university housing in fall 2020?
A. If you select Housing Option 1, but you do not move into university housing for fall 2020, you will forfeit the fall 2020 housing credit (read more in the next Q&A) – no credit/refund will be made. However, you will still be eligible for the spring 2021 housing credit should you elect university housing for that semester. Otherwise, that semester’s credit will be forfeited also.
Q. What if I attend Embry-Riddle in Academic Year 2020/21 and apply for housing for Academic Year 2020/21, but for reasons solely within the university’s control (e.g., non-availability of a room), I am not given a housing contract?
A. The full Option 1 credit amount will be applied to your student account at that time.
Q. Do Sodexo Bucks (Daytona Beach Campus) or Dining Dollars (Prescott Campus) roll over to the next semester?
A. No, unused Sodexo Bucks (Daytona Beach Campus) or Dining Dollars (Prescott Campus) expire at the end of each semester (term). The credit offered under Dining Option 1 will be split equally between the fall 2020 and spring 2021 semesters.
Q. What if university funds (e.g., institutional financial aid or scholarships) covered all, or a part of, my Academic Year 2019/20 housing or dining charges?
A. Depending on the amount of institutional aid received, you may be eligible for a partial credit. You will receive a customized communication indicating the amount of your credit if this applies to you. Please contact an Embry-Riddle Associate to discuss.
Q. What if I received university (institutional) aid over the amount of tuition and fees? Will I receive a housing credit?
A. Depending on the amount of institutional aid received in excess of tuition and fees, you may be eligible for a partial credit. You will receive a customized communication indicating the amount of your credit if this applies to you. Please contact an Embry-Riddle Associate to discuss.
Q. What if I cannot return to an Embry-Riddle residential campus for fall 2020?
A. Housing Option 2 and/or Dining Option 2 would be your best choice.
Q. What if I don’t plan to live in university housing for fall 2020?
A. Housing Option 2 would be your best choice.
Q. What if I am graduating at the end of spring or summer 2020, and, therefore, will not be returning to an Embry-Riddle residential campus?
A. You are eligible for a $1,200 housing credit and/or a 35% dining credit (35% of your spring 2020 meal plan purchase price), less any balance due on your student account, spring 2020 third-party (sponsor) payments and/or spring 2020 university (institutional) aid. You will receive a customized communication indicating the amount of your credit if this applies to you. Please contact an Embry-Riddle Associate to discuss.
Q. What if I received an RA Housing Grant? Will I receive a refund?
A. No. You are not eligible for the housing credit. An RA Housing Grant is provided by the university in the form of institutional aid.
Q. What if I am an ROTC student and received university (institutional) aid to assist with housing? Will I receive a refund?
A. Depending on the amount of institutional aid received, you may be eligible for partial credit. You will receive a customized communication indicating the amount of your credit if this applies to you. Please contact an Embry-Riddle Associate to discuss.
Q. I would like to discuss my credit options and/or my student account with an Embry-Riddle Associate. How may I reach someone?
A. An Embry-Riddle Associate may be reached via email or phone as follows:
Daytona Beach Campus:
Email: SFS@erau.edu
Phone: (386) 226-6280
Hours: 8 a.m. – 5 p.m. EST
Prescott Campus:
Email: pcbursar@erau.edu
Phone: (928) 777-3726